Terms of service
TERMS OF SERVICE
Last updated: 9 August 2026
WELCOME TO BLOSSOMBODY
These Terms of Service govern your access to and use of the BlossomBody Store website, online store, products and related services.
In these Terms, “BlossomBody”, “we”, “us” and “our” refer to BlossomBody Store (Pty) Ltd.
Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.
By accessing or using our website, placing an order or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund and Returns Policy, Shipping Policy and any other policies expressly incorporated into these Terms.
If you do not agree with these Terms, you should not use our website or purchase products from us.
These Terms are intended to comply with applicable laws of the Republic of South Africa, including, where applicable, the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
Nothing in these Terms is intended to exclude, restrict or limit any right or protection that you may have under South African law where such exclusion, restriction or limitation is not legally permitted.
ELIGIBILITY AND USE OF OUR WEBSITE
You may use our website only for lawful purposes and in accordance with these Terms.
By using our website or placing an order, you confirm that:
• The information you provide to us is accurate, current and complete.
• You have the legal capacity to enter into a binding agreement under applicable South African law.
• You will use our website and services lawfully.
• You will not use our website for fraudulent, unlawful or abusive purposes.
• You will not interfere with the security, operation or functionality of our website.
If you provide information on behalf of another person, you confirm that you are authorised to provide that information.
We reserve the right to refuse, restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, service providers or other users, subject to applicable law.
OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions and other information displayed on our website are accurate and useful.
However, the appearance of colours and images may vary depending on your device, screen settings, lighting and other technical factors.
Minor variations between product images and the actual product do not necessarily constitute a defect.
Product availability, specifications, descriptions and pricing may change from time to time.
We may discontinue products or limit quantities where reasonably necessary, subject to applicable law and any rights that consumers may have in respect of orders already accepted by us.
Nothing in this section limits your rights under the Consumer Protection Act or any other applicable South African law.
ORDERS AND ACCEPTANCE
When you submit an order through our website, you are making an offer to purchase the products selected by you.
After receiving your order, we may send an electronic confirmation acknowledging receipt of your order.
An order will be regarded as accepted by BlossomBody when we confirm acceptance of the order or otherwise commence processing the order, subject to applicable law.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
• A product is unavailable.
• There is an obvious pricing or product description error.
• Payment has not been successfully authorised or received.
• We reasonably suspect fraud or unauthorised activity.
• The order cannot reasonably be fulfilled.
• A technical or system error has affected the order.
Where we cancel an order after payment has been received, we will provide any refund that is required under applicable law and our Refund and Returns Policy.
You should carefully review your order before completing your purchase.
ORDER CANCELLATIONS
Once an order has been submitted, cancellation may not always be possible if the order has already entered processing, fulfilment or dispatch.
However, nothing in these Terms removes or limits any cancellation or cooling-off rights available to you under applicable South African law.
Where a statutory cancellation right applies, BlossomBody will process the cancellation and any applicable refund in accordance with the relevant legal requirements.
Any voluntary cancellation rights offered by BlossomBody in addition to statutory rights will be explained in our Refund and Returns Policy.
CONSUMER RIGHTS
BlossomBody respects the rights of consumers under the Consumer Protection Act 68 of 2008, as amended, and other applicable South African legislation.
Nothing in these Terms is intended to waive, exclude or limit any consumer right that cannot lawfully be waived, excluded or limited.
Where applicable, consumers are entitled to receive goods that meet the quality, safety, durability and suitability requirements provided for by South African law.
The statutory protections relating to the quality of goods and the implied warranty of quality under section 56 of the Consumer Protection Act will apply where applicable.
Where goods fail to meet applicable statutory requirements, the consumer may have rights to return the goods and obtain a repair, replacement or refund as provided by law.
These statutory rights are separate from and may apply in addition to any voluntary return or refund rights provided under our Refund and Returns Policy.
Nothing in these Terms limits any rights provided to consumers by the Consumer Protection Act.
REFUNDS, RETURNS AND EXCHANGES
Our Refund and Returns Policy explains the procedures and requirements for returns, refunds and exchanges.
Nothing in our Refund and Returns Policy or these Terms is intended to remove or limit any statutory rights available to consumers under South African law.
Where a return, refund, repair or replacement is required by applicable law, we will comply with the applicable legal requirements.
PRICES
All prices displayed on our website are stated in South African Rand (ZAR) unless otherwise indicated.
We take reasonable care to ensure that prices displayed on our website are accurate.
However, an obvious pricing or technical error may occasionally occur.
Where an obvious error has resulted in an incorrect price being displayed, we may contact you before processing the order to confirm whether you wish to proceed at the correct price.
Prices may change from time to time. Any change will not affect an order that has already been accepted, except where permitted or required by applicable law.
Shipping charges and any other applicable charges will be displayed or communicated to you before completion of your purchase, where required by law.
Where applicable, taxes will be handled in accordance with South African tax legislation.
PAYMENT
We accept payment methods made available through our online checkout.
Payment processing may be handled by third-party payment service providers.
BlossomBody does not intentionally request customers to send complete payment card details through email, social media, messaging services or other unsecured communication channels.
You are responsible for ensuring that payment information supplied by you is accurate and that you are authorised to use the selected payment method.
If a payment is declined, reversed, disputed or identified as potentially fraudulent, we may delay, suspend or cancel the relevant order, subject to applicable law.
SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery times are provided for guidance and may be affected by circumstances including courier delays, weather, operational disruptions, incorrect delivery information, public holidays or other circumstances outside our reasonable control.
We will take reasonable steps to process and dispatch orders in accordance with the information provided on our website and our Shipping Policy.
A delivery delay does not automatically entitle BlossomBody to avoid its obligations under applicable South African consumer law.
Nothing in these Terms excludes or limits any statutory consumer rights relating to delivery, defective goods, cancellation, refunds or other remedies.
DELIVERY INFORMATION
You are responsible for providing accurate and complete delivery information when placing an order.
If you provide an incorrect or incomplete delivery address, this may result in additional delivery charges, delays or the inability to deliver the order.
Where a delivery problem is caused by inaccurate information supplied by you, we will work with you and the relevant delivery provider to resolve the issue as reasonably possible.
Where the issue is caused by BlossomBody, our fulfilment provider or a delivery provider, we will take reasonable steps to assist you and address the matter in accordance with applicable law and our policies.
INTELLECTUAL PROPERTY
Unless otherwise stated, the content displayed on the BlossomBody website, including our name, logo, branding, product descriptions, photographs, graphics, website design, text, videos, marketing materials and other original content is owned by BlossomBody or used by us under an appropriate licence.
You may access and use our website for personal and lawful shopping purposes.
You may not reproduce, copy, distribute, modify, publish, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by applicable law.
Nothing in these Terms transfers ownership of BlossomBody's intellectual property to you.
CUSTOMER REVIEWS AND FEEDBACK
If you voluntarily submit reviews, comments, suggestions, photographs, testimonials or other feedback to BlossomBody, you grant us permission to use that material for legitimate business purposes, including displaying, reproducing and promoting customer feedback, subject to applicable law.
You remain responsible for ensuring that the content you submit:
• Is accurate to the best of your knowledge.
• Does not unlawfully infringe another person's rights.
• Does not contain unlawful, defamatory or fraudulent material.
• Does not contain malicious software.
• Does not unlawfully disclose another person's personal information.
We may remove or decline to publish content that we reasonably believe violates applicable law, these Terms, the rights of another person or our website policies.
Where feedback contains personal information, it will be handled in accordance with our Privacy Policy and applicable POPIA requirements.
THIRD-PARTY SERVICES AND LINKS
Our website may contain links to, or integrations with, third-party websites, applications, payment providers, delivery providers, social media platforms, analytics services or other third-party services.
Third-party services are operated independently from BlossomBody.
Your use of a third-party service may be subject to that third party's own terms and privacy policy.
BlossomBody is not responsible for the content, availability, security or privacy practices of third-party websites or services, except to the extent that applicable law provides otherwise.
Where a third party provides a service as part of fulfilling your order, BlossomBody will remain responsible for its obligations to you as required by applicable law.
SHOPIFY
BlossomBody's online store is powered by Shopify.
Shopify provides the technology and infrastructure that enables us to operate our online store.
Your purchase agreement for products sold through BlossomBody is between you and BlossomBody.
Shopify is not the seller of BlossomBody's products and is not responsible for the fulfilment of your purchase from BlossomBody, except to the extent that applicable law provides otherwise.
Information submitted through our website may be processed by Shopify and other service providers as necessary to operate our store and provide services.
For information about how your personal information is processed, please see our Privacy Policy.
PRIVACY AND PERSONAL INFORMATION
Your privacy is important to us.
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Our Privacy Policy explains:
• What personal information we collect.
• Why we collect it.
• How we use it.
• How we protect it.
• When we disclose it.
• How long we may retain it.
• Your rights as a data subject.
• How you can contact us about privacy matters.
ELECTRONIC COMMUNICATIONS
When you use our website, place an order, submit an enquiry or communicate with us electronically, you consent to receiving electronic communications from us where permitted by applicable law.
These communications may include:
• Order confirmations.
• Payment confirmations.
• Invoices.
• Delivery updates.
• Customer-service communications.
• Account communications.
• Security notices.
• Policy updates.
• Other transaction-related communications.
Electronic communications relating to direct marketing will be handled in accordance with applicable South African law, including POPIA and the Consumer Protection Act where applicable.
ELECTRONIC TRANSACTIONS
BlossomBody conducts electronic transactions in accordance with applicable South African law, including the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Where applicable, information required by ECTA will be made available to customers through our website, checkout process, policies or other appropriate electronic communications.
Electronic records, confirmations and communications may be retained as required for business, legal, accounting, security or other lawful purposes.
DIRECT MARKETING
BlossomBody may communicate with customers about products, promotions, offers and services where permitted by applicable law.
Where consent is required for direct electronic marketing, we will obtain consent in accordance with applicable law.
Where a lawful exception applies, we may communicate with an existing customer regarding our own similar products or services, subject to the applicable requirements.
You may unsubscribe from promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Transactional communications, such as order confirmations and delivery updates, may continue where they are necessary to provide services or complete a transaction.
Direct marketing will be conducted in accordance with applicable provisions of POPIA and the Consumer Protection Act.
COOKIES AND TRACKING TECHNOLOGIES
Our website and third-party service providers may use cookies, pixels, tags, analytics technologies and similar technologies.
These technologies may be used to:
• Operate the website.
• Remember shopping-cart information.
• Improve website functionality.
• Understand website usage.
• Improve customer experience.
• Provide security.
• Measure marketing performance.
• Support advertising where permitted by law.
Additional cookie notices or consent mechanisms may be provided where required.
More information about our use of personal information and tracking technologies is provided in our Privacy Policy.
PROHIBITED ACTIVITIES
You may not use our website or services:
• For an unlawful purpose.
• To commit fraud.
• To impersonate another person or business.
• To interfere with the operation or security of our website.
• To introduce viruses, malicious code or harmful software.
• To gain unauthorised access to systems or accounts.
• To collect personal information about other people unlawfully.
• To infringe intellectual property rights.
• To transmit unlawful, defamatory, threatening or abusive material.
• To interfere with another person's use of our website.
• To engage in unauthorised scraping or automated data collection.
• To attempt to circumvent security measures.
• For any other purpose prohibited by applicable South African law.
We may take reasonable steps to restrict access where we reasonably believe that these Terms or applicable law have been breached.
WEBSITE AVAILABILITY AND ERRORS
We make reasonable efforts to keep our website available and accurate.
However, our website may occasionally contain technical errors, typographical errors, inaccuracies or omissions relating to products, prices, availability, shipping information or other content.
We may correct errors and update information where reasonably necessary.
If an obvious error materially affects an order, we may contact you to resolve the issue in accordance with applicable law.
We do not guarantee that our website will always be uninterrupted, completely error-free or continuously available.
PRODUCT SAFETY AND PROPER USE
Customers must use products in accordance with applicable instructions, warnings and reasonable intended use.
Where product-specific instructions or warnings are provided, customers should read and follow them carefully.
Nothing in these Terms excludes or limits BlossomBody's obligations concerning product safety or consumer rights under applicable South African law.
If you believe a product is unsafe, defective or presents a safety concern, please contact us promptly so that we can investigate and take appropriate action.
WARRANTIES AND DISCLAIMERS
We will provide products and services in accordance with applicable South African law.
Except where expressly provided by law or by BlossomBody, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We do not make representations about third-party websites or services that are outside our reasonable control.
Nothing in these Terms excludes or limits:
• Any statutory warranty.
• Any consumer right.
• Any remedy.
• Any liability.
• Any legal obligation.
that cannot lawfully be excluded or limited under South African law.
Nothing in these Terms is intended to exclude or limit rights arising under the Consumer Protection Act, including applicable rights relating to the quality, safety and suitability of goods.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable South African law, BlossomBody will not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
However, this limitation does not apply to any liability that cannot lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability for matters where South African law prohibits such exclusion or limitation.
Nothing in these Terms removes or limits any consumer right or remedy that is protected by the Consumer Protection Act or other applicable legislation.
EVENTS OUTSIDE OUR REASONABLE CONTROL
BlossomBody will not be responsible for delays or failures caused by circumstances outside our reasonable control, including events such as:
• Natural disasters.
• Severe weather.
• Fires.
• Floods.
• Power or telecommunications failures.
• Strikes or industrial action.
• Civil unrest.
• Government restrictions.
• Public-health emergencies.
• Courier or logistics disruptions.
• Cyber incidents affecting third-party infrastructure.
• Other circumstances that could not reasonably have been prevented or controlled.
Where such an event affects an order or service, we will take reasonable steps to communicate with affected customers and minimise the impact.
This clause does not remove any mandatory rights or remedies available to consumers under South African law.
INDEMNIFICATION
To the extent permitted by applicable South African law, you agree to be responsible for losses or claims directly resulting from your unlawful use of our website, fraud, intentional misconduct or material breach of these Terms.
Nothing in this section requires you to indemnify BlossomBody for matters where such an obligation would be unlawful or unenforceable.
SUSPENSION OR TERMINATION
We may suspend or restrict access to our website where reasonably necessary to:
• Protect the security of our website.
• Prevent fraud or unlawful activity.
• Investigate a security incident.
• Comply with a legal obligation.
• Address a material breach of these Terms.
Any such action will be taken subject to applicable law.
Termination or suspension of access does not affect rights or obligations that arose before the termination or suspension.
CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to:
• Our business.
• Our products or services.
• Technology.
• Legal requirements.
• Regulatory requirements.
• Our operating practices.
The latest version will be published on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
The updated Terms will indicate the date on which they were last updated.
GOVERNING LAW
These Terms of Service are governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any dispute arising from or relating to these Terms, our website or a transaction with BlossomBody will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally recognised dispute-resolution body.
Nothing in this section prevents a consumer from exercising any statutory right to approach a competent court, regulatory authority, tribunal, ombud, alternative dispute-resolution body or other forum where such right is provided by South African law.
CONSUMER COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint about an order, product or service, please contact BlossomBody first so that we can investigate and attempt to resolve the matter.
We encourage customers to provide relevant information, including:
• Order number.
• Date of purchase.
• Description of the issue.
• Photographs or supporting information where relevant.
• The resolution requested.
Where a complaint cannot be resolved directly with BlossomBody, you may have the right, depending on the nature of the complaint, to approach an appropriate South African consumer-protection authority, regulatory body, tribunal, ombud, alternative dispute-resolution body or court.
Nothing in these Terms prevents you from exercising any right provided to you under South African law.
SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.
If it cannot reasonably be modified, it will be severed to the extent required.
The remaining provisions will continue to apply to the extent permitted by law.
NO WAIVER
If BlossomBody does not immediately enforce a right or provision contained in these Terms, this does not mean that BlossomBody has waived that right.
Any waiver must be consistent with applicable law.
ENTIRE AGREEMENT
These Terms, together with the policies and documents expressly incorporated into them, constitute the terms governing your use of the BlossomBody website and your purchases from BlossomBody, subject to any rights and protections that apply under South African law.
These documents include, where applicable:
• Privacy Policy.
• Refund and Returns Policy.
• Shipping Policy.
• Other policies or notices displayed on our website.
If there is a conflict between these Terms and a mandatory provision of South African law, the applicable law will prevail.
CONTACT INFORMATION
If you have questions about these Terms, our products, your order or our services, please contact us.
BlossomBody Store (Pty) Ltd
Physical Address:
21 Mohwelere Street
Pretoria
Gauteng
0008
South Africa
Email:
Sales@BlossomBody.store
Telephone:
+27794577215
CIPC Registration Number:
2026 / 622648 / 07
For privacy and POPIA-related enquiries, please refer to our Privacy Policy and the contact details provided for privacy enquiries.
IMPORTANT SOUTH AFRICAN LEGISLATION
These Terms are intended to operate alongside applicable South African legislation, including, where applicable:
• Consumer Protection Act 68 of 2008 (CPA).
• Electronic Communications and Transactions Act 25 of 2002 (ECTA).
• Protection of Personal Information Act 4 of 2013 (POPIA).
• Promotion of Access to Information Act 2 of 2000 (PAIA).
• Consumer Protection Act Regulations.
• Other applicable legislation and regulations of the Republic of South Africa.
Nothing in these Terms is intended to contract out of, waive or limit any mandatory provision of South African law.
Where legislation provides a consumer with a right or remedy that cannot lawfully be excluded, that right or remedy will continue to apply.
END OF TERMS OF SERVICE