Refund policy

Last Updated: 15 September 2026

At BlossomBody, we want you to shop with confidence. If you're not completely satisfied with your purchase, our 14-Day Easy Returns policy makes it simple to request a return.

We stand behind our products and are committed to making your shopping experience as smooth as possible.

1. 14-DAY EASY RETURNS

You have 14 days from the date your order is delivered to request a return.

To qualify for a change-of-mind return, the product must:

• Be unused and in its original condition.

• Be returned with its original packaging and accessories where applicable.

• Not be damaged, altered, worn or used beyond reasonable inspection.

• Be suitable for resale.

Some products may not qualify for change-of-mind returns due to their nature, hygiene requirements, or other product-specific restrictions.

Your return eligibility will be confirmed by our customer support team before the return is arranged.

2. RETURN COURIER MADE EASY

We make returning your order convenient by arranging the return courier for you.

Once your return has been approved, we will provide your return instructions and arrange the courier where applicable.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives:

• Damaged

• Defective

• Incorrect

• Missing an item

• Significantly different from what you ordered

Please contact us as soon as possible.

We will assess the issue and, where appropriate, arrange a replacement or refund.

Please provide your order number and clear photographs or video of the product and packaging so that we can resolve the issue as quickly as possible.

4. HOW TO REQUEST A RETURN

Requesting a return is easy.

Send us your order number and the reason for your return.

Our customer support team will review your request and confirm whether the return qualifies.

Once approved, we will provide your return instructions and arrange the courier where applicable.

After the returned product has been received and inspected, we will process your approved refund.

5. REFUNDS

Approved refunds will generally be issued to the original payment method used for the purchase.

Refunds are processed within 10 business days after the returned item has been received and approved for a refund.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

6. EXCHANGES & REPLACEMENTS

Where appropriate, we may offer an exchange or replacement instead of a refund.

If your product is damaged, defective or incorrect, we will work with you to find the most appropriate solution.

7. ITEMS THAT CANNOT BE RETURNED

Certain products may be excluded from change-of-mind returns because of their nature, hygiene considerations, customisation, or because they have been opened or used.

These exclusions do not affect your ability to contact us regarding products that arrive damaged, defective or incorrect.

8. IMPORTANT RETURN CONDITIONS

Before sending an item back, please wait for confirmation from BlossomBody.

Do not send products to our supplier, manufacturer or any other address unless specifically instructed by us.

Returns sent without prior approval may experience delays in processing.

9. ORDER CANCELLATION

If you need to cancel an order, contact us as soon as possible.

We will do our best to stop the order before it is processed or dispatched. Once an order has entered processing or has been dispatched, our normal return process may apply.

10. SHOP WITH CONFIDENCE

At BlossomBody, our goal is simple:

YOU SHOP. WE DELIVER. YOU SHOP WITH CONFIDENCE.

We are committed to handling every return fairly, professionally and efficiently.

For return assistance, contact:

BlossomBody Store

Email: Sales@blossombody.store

Website: BlossomBody.store

This policy is subject to applicable consumer rights and does not remove any rights that cannot legally be excluded.