FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
1. How long does it take to process my order?
All orders are processed within 1–3 business days after your payment has been successfully confirmed. Once your order has been processed, it will be prepared for shipment.
2. How long does delivery take?
Estimated delivery times are:
- South Africa: 3–13 business days
- International: 7–20 business days
Delivery times may vary depending on your location, customs clearance, courier operations, weather conditions, and other unforeseen circumstances.
3. How much does shipping cost?
Shipping costs are automatically calculated at checkout based on your delivery location and the size or weight of your order. The exact shipping fee will be displayed before you complete your purchase.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your delivery.
5. What happens if I enter the wrong shipping address?
Please double-check your shipping details before placing your order. BlossomBody is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
6. What should I do if my order is delayed?
While we strive to deliver every order on time, delays may occasionally occur due to courier services, customs processing, weather conditions, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery period, please contact us at Sales@BlossomBody.store, and we will gladly assist you.
7. What should I do if my order is lost?
If you believe your package has been lost during transit, please email Sales@BlossomBody.store. We will work with the courier to investigate the issue and help resolve it as quickly as possible.
8. What should I do if my order arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact Sales@BlossomBody.store immediately, preferably within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the damaged or incorrect item
- Photos of the packaging (if applicable)
Once we have assessed your claim, we will arrange a replacement or refund where applicable.
Returns & Refunds
9. What is your return policy?
We accept returns within 7 days of delivery, provided the item is:
- Unused and in its original condition
- In its original packaging
- With all original tags attached
- Accompanied by proof of purchase
Before returning any item, please contact Sales@BlossomBody.store for return authorization.
10. Are there any return fees?
Depending on the reason for the return, a return handling fee and/or return shipping fee may apply. Any applicable fees will be deducted from your refund.
11. Which items cannot be returned?
For hygiene and policy reasons, we do not accept returns on:
- Personalized or custom-made products
- Perishable items
- Personal care products
- Sale or clearance items
- Gift cards
12. How do I request a return?
To start a return, email Sales@BlossomBody.store with your order number and the reason for your return. Please wait for return instructions before sending your item back.
13. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 10 business days.
Your bank or payment provider may require additional processing time before the funds appear in your account.
14. What if my refund is delayed?
If more than 10 business days have passed since your refund was approved and you have not received it, please contact Sales@BlossomBody.store. We will investigate the matter and assist you promptly.
Need More Help?
If you have any questions about your order, shipping, returns, or refunds, our customer support team is always happy to help.
Email: Sales@BlossomBody.store